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Shipping & Returns

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Shipping & Returns

DELIVERY POLICY.Plants are despatched the Monday following the date that we receive your order. Snowy or freezing weather conditions may delay despatch dates. (WE will email customers if there is to be any delay). If plants sre temporarily out of stock we will not send substitutes unless requested to do so. Plants are despatched via "Parcel Force" or "Royal Mail" and will not normally require a signature. Any special delivery instructions, such as for example, "Leave by side of house" etc should be entered in the "comments box".

REFUNDS AND RETURNS. All of our plants are collated, inspected and packed by hand and should arrive at their destination in good condition. However, if you have reasonable cause for dissatisfaction, simply nitify us within 14 days of receipt, by email, phone or fax 01299 896990 (see "Contact us") and we will offer a replacement or refund. Any damage, shortage or pilferage must be reported to us within 24 hours of receipt of the order. Damaged goods must be retained for inspection.

CANCELLATION POLICY. You may cancel your order at any time with a full refund by emailing the nursery or by calling customer services on . If we have already despatched your order we unfortunately will not be able to stop the delivery process.

Our compost contains SINROCELL, a controlled release fertiliser in the form of pale yellow granules, that improves the establishment of the plants once planted. The compost also contains SUSCON GREEN, smaller blue green granules, a slow release insecticide which controls soil borne pests

Postage and packing charges
Postage and packing charges are related directly to your total order value according to the scale below. This means that you can save money by buying more plants within each band without incurring extra charges. The charges are calculated and clearly shown as you go through the online order process.

Order Value
1.70 - 4.90 add 3.00
4.95 - 9.90 add 4.95
9.95 - 19.90 add 6.95
19.95 - 29.90 add 8.95
29.95 - 39.90 add 10.95
39.95 - 59.90 add 12.95
59.95 - 99.90 add 14.95
99.95 - 200.00 add 15% of order value
Over 200.00 add 10% of order value
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